This happened a few days ago,
Two young and chic girls came to my mother’s small restaurant and they ordered two lunches and two orange juices. When my mother delivered their order to the table;
Her: Is that all?
My mom: Yes (I repeated the order)
Her: When did you open it?
My mom: This place opened two years ago, but I have been running this company for the past four months. (She did not reply)
After eating, they paid the bill and left. The total is 6.8 US dollars.
After one hour.
She and her friend wrote an horrible review about my mom’s restaurant on Meituan (similar to Instagram), saying how bad we are, how small our portion are, and how bad the service is. About 1000 words. She has more than 10,000 followers, but there are usually 100 likes on the photo.
People started to say mean things about my mom’s restaurant under the post. I am talking about the people that had never been here before.
My mom was completely shocked and told me this thing, my said said: “I sensed her dissatisfaction but she did not say anything in particular. She criticized our attitude, our menu, and our service.”
I got very pissed and my mom got very upset even though I comforted her.
Why didn’t these two girls talk to my mom before deciding to destroy us on Meituan(Instagram)?
I am sick of seeing people criticize everything while hiding behind their phones or so to speak to followers. I am sick of seeing people who talk about my job without trying to know or understand it beforehand.
I am sick of these small minded coward sheep who don’t have the courage to take direct action .
If we did something wrong, please tell us, we will improve.
Cyber language is like a lightning, which spreads so fast and My mom is always unhappy coz that long bad review.